Kendy Li
About Kendy Li
Kendy Li is a UX Technical Writer currently employed at SnapLogic, where she has worked since 2021. She has previous experience as a Technical Writer at Creative Systems and Consulting and SpinSys, and has held various internships in technical writing and research.
Work at SnapLogic
Kendy Li has been employed at SnapLogic as a UX Technical Writer since 2021. In this role, she actively collaborates with UI developers and designers in a fast-paced, scrum environment. Her responsibilities include producing various deliverables such as tutorials, release notes, and short videos aimed at enhancing user education. Kendy contributes to the creation of micro content and contextual help, which aids in feature discovery and user engagement. Her focus on making complex technical information accessible aligns with SnapLogic's commitment to user-centric design.
Previous Experience in Technical Writing
Prior to her current role at SnapLogic, Kendy Li held several positions in technical writing. She worked at Creative Systems and Consulting as a Technical Writer for 10 months in McLean, Virginia, from 2020 to 2021. Following this, she spent 4 months at SpinSys in Falls Church, Virginia, also as a Technical Writer. Additionally, she completed internships at ServiceNow, Fidelis Cybersecurity, and Leidos, where she gained experience in technical writing and content development.
Education and Expertise
Kendy Li studied at Virginia Tech, where she earned two Bachelor of Arts degrees in Professional, Technical, Business, and Scientific Writing, and Creative Writing, from 2016 to 2020. This educational background provided her with a strong foundation in writing and communication, which she applies in her professional roles. Her expertise includes developing strategies for scaling content globally and ensuring that technical information is presented in an accessible manner.
Internship Experience
Kendy Li has a diverse internship background that complements her technical writing career. She served as a Technical Writing Intern at ServiceNow in 2019 for 3 months, and at Fidelis Cybersecurity and Leidos, where she focused on content creation and editing. Additionally, she gained research experience as an intern at the NIH Clinical Center in 2015 and worked as a Lab Technician Intern at Rush University Medical Center in 2014. These roles contributed to her understanding of technical documentation and user needs.
Collaboration and Content Quality
In her roles, Kendy Li emphasizes collaboration and quality assurance. At SnapLogic, she works closely with UI developers and designers to iterate on user interface content. She also participates in peer reviews of documentation produced by her team, ensuring that all deliverables meet high-quality standards. Her focus on user education and effective communication is evident in her approach to content development.