Richard Pegden
About Richard Pegden
Richard Pegden is a Senior Solution Engineer at SnapLogic with extensive experience in the Service Management industry. He has held various roles in product management and solution consulting across multiple companies, demonstrating expertise in both agile and waterfall methodologies.
Current Role at SnapLogic
Richard Pegden serves as a Senior Solution Engineer at SnapLogic, a position he has held since 2022. In this role, he focuses on delivering solutions that enhance integration and automation for businesses. His responsibilities include creating effective messaging and demonstrations that support the sales process and help secure new business opportunities.
Previous Experience at Accenture UK
Richard Pegden worked at Accenture UK as a ServiceNow Solution Consulting Manager for a period of seven months in 2017. Based in London, he contributed to the consulting services offered by Accenture, focusing on ServiceNow solutions and their implementation within client organizations.
Background in Service Management
Richard Pegden has extensive experience in the Service Management industry, having worked in various roles that emphasize this expertise. He is trained to ITIL Foundation level, which underlines his understanding of best practices in IT service management. His background includes roles at ServiceNow and BMC Software, where he developed skills in both traditional waterfall and agile development methodologies.
Education and Expertise
Richard Pegden earned a BSc (Hons) in IT & Society from the University of Portsmouth, where he studied from 1991 to 1995. His educational background provides a foundation for his career in technology and service management. He specializes in creating Go-To-Market plans and leading strategic messaging projects, showcasing his ability to align technical solutions with market needs.
Career Timeline and Roles
Richard Pegden has held various positions throughout his career, including Senior Sales Engineer at Leapwork from 2020 to 2022, Senior Product Manager at BMC Software from 2000 to 2007, and Manager of Solution Consulting at ServiceNow from 2013 to 2017. His diverse roles across different companies highlight his adaptability and expertise in product management and solution engineering.