Susan Kuypers
About Susan Kuypers
Susan Kuypers is a Senior UX Researcher currently working at SnapLogic since 2022, specializing in user-centered research and Design Thinking methodologies. She has extensive experience in various roles across companies such as SAP Labs, Google, and Microsoft, contributing to product development and research synthesis.
Work at SnapLogic
Susan Kuypers serves as a Senior UX Researcher at SnapLogic, a position she has held since 2022. In her role, she specializes in conducting end-to-end user-centered research, guiding product development from the discovery phase through to prototyping. She utilizes Design Thinking methods to collaborate effectively with UX design and product management teams, facilitating multi-disciplinary work sessions to synthesize research results and deliver actionable insights.
Previous Experience in UX Research
Prior to her current role, Susan Kuypers worked at several notable organizations in the field of UX research. She was a UX Researcher at Google for six months in 2021 and served as a UX Researcher at Microsoft from 2021 to 2022. Additionally, she held the position of Principal Design Researcher and Strategist at Ontrak, Inc. from 2019 to 2021, where she focused on user-centered research methodologies.
Career at SAP Labs, LLC
Susan Kuypers has an extensive history with SAP Labs, LLC, where she held multiple roles over several years. She worked as Operations Manager and Design Thinking Facilitator from 2007 to 2009, and later served as Director of Design Thinking from 2016 to 2019. During her tenure, she also directed the Design Thinking Program, Co-Innovation, and Strategic Customer Engagements from 2009 to 2016, contributing to the development of innovative design strategies.
Educational Background
Susan Kuypers holds a Master's degree in Counseling Psychology from California State University-Fullerton. She also earned a Bachelor of Arts in Cultural Anthropology from the University of California, Los Angeles. Additionally, she studied at Mount Holyoke College, further enriching her academic foundation.
Internship Experience
Earlier in her career, Susan Kuypers gained valuable experience as a Research Therapist Intern at Matrix Institute from 1998 to 2000. This role provided her with insights into research methodologies and therapeutic practices, contributing to her expertise in user experience research.