Alexandra Diamond
About Alexandra Diamond
Alexandra Diamond serves as the Manager of Customer Success for Fortune 500 and Strategic Enterprise clients, leading a team of Customer Success Managers. She has a diverse background in customer success and recruitment consulting, with a degree from Cornell University.
Current Role in Customer Success Management
Alexandra Diamond currently serves as the Manager of Customer Success, focusing on Fortune 500 and Strategic Enterprise accounts. In this role, she leads a team of Customer Success Managers (CSMs) dedicated to managing large enterprise customer portfolios. Her responsibilities include ensuring the satisfaction of both the team and clients, aligning with her passion for customer success.
Career Progression at Snappy
Alexandra Diamond has been with Snappy since 2019, where she initially held the position of Customer Success Manager for one year. She then advanced to Senior Manager, Customer Success, from 2020 to 2023. In 2023, she transitioned to her current role as Manager of Customer Success, overseeing strategic accounts and leading a team of CSMs.
Educational Background
Alexandra Diamond earned her Bachelor's Degree from Cornell University, where she studied at the School of Hotel Administration from 2011 to 2015. Her education provided a foundation for her career in customer success and management.
Previous Experience in Recruitment Consulting
Before her career in customer success, Alexandra Diamond gained experience in recruitment consulting, specializing in DevOps, IT Infrastructure, and IT Security. She worked at Huxley from 2016 to 2019, where she held roles as Recruitment Consultant and Associate Recruitment Consultant. This experience contributed to her diverse skill set.
Early Career and Internships
Alexandra Diamond's early career includes various roles that showcase her diverse skill set. She worked as an Editor and Junior Agent at Skylark for three months in 2015 and served as a Teaching Assistant for Managerial Accounting at Cornell University in 2014. Additionally, she completed an internship at Ovation Corporate Travel in 2014.