Allison Little
About Allison Little
Allison Little is a professional in Customer Success Strategy and Operations, currently working at Snappy in New York. She has extensive experience in customer experience and account management, having held various roles at notable companies such as Macy's, Stella Connect, and Nordstrom.
Current Role at Snappy
Allison Little currently serves as the Customer Success Strategy & Operations professional at Snappy. She has held this position since 2021 and is based in New York, New York. In this role, she focuses on enhancing customer success initiatives and operational strategies to improve client engagement and satisfaction.
Previous Experience at Snappy
Prior to her current role, Allison worked at Snappy as a Senior Strategic Engagement Manager for six months in 2021. During this time, she contributed to strategic initiatives aimed at improving customer engagement and retention, leveraging her extensive background in customer experience.
Career Background in Customer Experience
Allison Little has a diverse background in customer experience across various organizations. She worked at Macy's in multiple roles, including Manager of Stores Customer Experience Insights and Senior Manager of Clientel Program & Application. She also held positions at Stella Connect and PowerReviews, focusing on account management and customer success.
Education and Qualifications
Allison studied at James Madison University, where she earned a degree in Business with a focus on Finance from 2005 to 2009. Prior to that, she attended Wilton High School, where she studied Business/Commerce from 2000 to 2005. Her educational background supports her expertise in customer success and operational strategies.
Professional Experience Overview
Throughout her career, Allison has accumulated significant experience in customer success and account management. She has worked at notable companies such as Nordstrom, Medallia, and GlobeTax. Her roles have ranged from Sales Representative to Account Director, showcasing her versatility and commitment to enhancing customer experiences.