Bria Pierce
About Bria Pierce
Bria Pierce is a Product Support Specialist with a background in customer success and education. She has worked at various companies, including Tally Inc. and Self Financial, and is actively pursuing skills in front-end web development and UX/UI design.
Current Role at Snappy
Bria Pierce serves as a Product Support Specialist at Snappy, a position she has held since 2021. In this role, she focuses on providing assistance and solutions to customers, ensuring a positive user experience. Her responsibilities include troubleshooting issues, guiding users through product features, and collaborating with other teams to improve product functionality.
Previous Experience in Customer Success
Before joining Snappy, Bria Pierce worked at Tally Inc. as a User Success Associate for nine months in 2021. Prior to that, she was a Customer Success Specialist at Self Financial, Inc. from 2019 to 2020, where she contributed to customer satisfaction and retention efforts. Her experience in these roles has equipped her with valuable skills in customer engagement and support.
Educational Background
Bria Pierce studied at Florida State University from 2012 to 2016, where she earned a degree in Information Technology with a focus on Criminology. This educational background provided her with a foundation in technology and analytical skills, which she applies in her current and previous roles.
Commitment to Continuous Learning
Bria Pierce emphasizes the importance of continuous learning as a pathway to success. She actively pursues further education through formal studies and self-directed learning. Currently, she is studying at Zero To Mastery Academy, focusing on enhancing her skills in front-end web development, mobile app development, and UX/UI design.
Diverse Work Experience
Bria Pierce has a diverse work history that includes roles in various industries. She worked as a Sales Associate at Universal Orlando Resort from 2014 to 2016 and served as a Preschool Teacher at Austin Play Garden LLC from 2018 to 2019. This range of experiences has contributed to her adaptability and understanding of different customer needs.