Carolina Santrovitsch
About Carolina Santrovitsch
Carolina Santrovitsch is a Strategic Customer Success Manager with a background in customer success and risk analysis. She has held various roles at Snappy and previously worked at the Brazilian Ministry of Foreign Affairs.
Current Role at Snappy
Carolina Santrovitsch currently serves as a Strategic Customer Success Manager at Snappy. She has held this position since 2024, working remotely from Charlotte, North Carolina. In her role, she focuses on enhancing customer satisfaction and ensuring successful implementation of Snappy's solutions for enterprise clients.
Previous Experience at Snappy
Prior to her current position, Carolina Santrovitsch worked at Snappy as an Enterprise Customer Success Manager from 2021 to 2022. She also served as Team Lead for Customer Success from 2022 to 2024. During her tenure, she contributed to customer engagement strategies and team leadership, helping to drive customer success initiatives.
Experience at Ethnographic Edge LLP
Carolina Santrovitsch worked as a Research Associate/Risk Analyst at Ethnographic Edge LLP from 2016 to 2017. In this role, she was involved in research and analysis, contributing to the firm's understanding of various market risks and trends within the Greater New York City Area.
Role with the Brazilian Ministry of Foreign Affairs
From 2015 to 2019, Carolina Santrovitsch held the position of Consular Agent at the Brazilian Ministry of Foreign Affairs (Itamaraty) in the Greater New York City Area. Her responsibilities included providing consular services and support to Brazilian citizens, enhancing diplomatic relations, and facilitating communication between the ministry and the local community.
Education in International Relations
Carolina Santrovitsch earned a Bachelor of Science in International Relations and Diplomacy from Mercy University, completing her studies from 2014 to 2019. This educational background provided her with a strong foundation in global affairs, diplomacy, and cross-cultural communication.