Jillian Giannelli
About Jillian Giannelli
Jillian Giannelli serves as the Director of Customer Experience at Snappy Gifts, a position she has held since 2020. With a background in guest experience roles at various companies, she has developed a strong foundation in customer service and management.
Work at Snappy
Jillian Giannelli has served as the Director of Customer Experience at Snappy Gifts since 2020. In this role, she focuses on enhancing customer satisfaction and engagement within the Greater New York City Area. Her leadership in customer experience strategies has contributed to the company's growth and reputation in the gifting industry.
Previous Experience at Domio
Before joining Snappy, Jillian Giannelli worked at Domio in various roles. She began as a Guest Experience Specialist in 2017 and progressed to Guest Experience Manager in 2018. She ultimately held the position of Director of Guest Experience from 2018 to 2020. Her tenure at Domio spanned over two years, where she developed and implemented strategies to improve guest interactions.
Education and Expertise
Jillian Giannelli earned a Bachelor of Science (B.S.) in Communications from the University of Massachusetts Amherst, where she studied from 2008 to 2012. Her educational background has equipped her with skills in communication and customer relations, which she has applied throughout her career in various customer-focused roles.
Early Career and Internships
Jillian Giannelli began her professional career with internships at notable organizations. In 2012, she interned at Viacom in Production Management for four months and at SiriusXM as a Howard Stern Intern for the same duration. Additionally, she worked at Hearst Magazines as a Human Resources Intern in 2011 for three months. These experiences provided her with foundational skills in production and human resources.
Regional Sales Management Experience
From 2014 to 2017, Jillian Giannelli worked as a Regional Sales Manager at StudentCity.com in Peabody, MA. In this role, she was responsible for managing sales operations and developing strategies to increase market presence. Her experience in sales management contributed to her understanding of customer needs and business dynamics.