Stephanie Young
About Stephanie Young
Stephanie Young is a Customer Success Manager currently employed at Snappy since 2022. She has a diverse background in customer success and management roles, having previously worked at Conversica, Brivity, and Cascadia Weekly, among others.
Current Role at Snappy
Stephanie Young has been serving as a Customer Success Manager at Snappy since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring clients achieve their desired outcomes with the company's products and services. Her responsibilities include managing client relationships, providing support, and facilitating communication between customers and the company.
Previous Experience in Customer Success
Prior to her current position, Stephanie worked at Conversica as a Customer Success Manager for three months in 2022. She also held the role of Partner Enablement Manager at Conversica from 2020 to 2022, where she contributed to partner relationships and client onboarding processes. Her experience in these roles has equipped her with skills in customer engagement and support.
Background in Media and Communications
Stephanie has a background in media and communications, having worked at Cascadia Weekly from 2012 to 2020. She initially served as an Account Executive and Social Media Manager for four years, followed by a role as Advertising and Social Media Director for three years. Her work involved managing advertising strategies and social media presence for the publication.
Education and Qualifications
Stephanie studied at Whatcom Community College, where she focused on Tourism and Hospitality from 2011 to 2012. This educational background provided her with foundational knowledge relevant to customer service and management roles.
Early Career at Whatcom Community College
Stephanie began her career at Whatcom Community College, where she served as the Administrative Chair of the Associated Students from 2011 to 2012. Additionally, she worked as a Student Life Office Assistant for nine months during the same period. These roles helped her develop organizational and leadership skills early in her career.