Matthew Settipane
About Matthew Settipane
Matthew Settipane serves as the Head of Customer Success at Snorkel AI, a position he has held since 2022. He has extensive experience in customer success and professional services, with previous roles at companies such as Splunk, OutSystems, and BEA Systems Inc.
Current Role at Snorkel AI
Matthew Settipane serves as the Head of Customer Success at Snorkel AI since 2022. In this role, he focuses on enhancing customer experiences and driving product adoption. His responsibilities include building and mentoring teams to ensure customers derive maximum value from Snorkel AI's offerings.
Previous Experience at OutSystems
Prior to his current position, Settipane worked at OutSystems from 2019 to 2022. He held two roles during this time: Senior Director of Professional Services for 7 months and Regional Vice President of Professional Services for 2 years. His tenure at OutSystems involved overseeing professional services and ensuring customer satisfaction.
Career Background in Professional Services
Settipane has extensive experience in professional services, having worked at several notable companies. He was a Senior Director at Qubole from 2018 to 2019, and at Splunk from 2010 to 2018, where he progressed from Professional Services Manager to AVP. His roles involved managing teams and fostering customer relationships.
Education and Training
Matthew Settipane studied at the University at Buffalo, where he earned a Bachelor of Arts in English from 1990 to 1995. He also attended the University of Maryland Global Campus, obtaining a Bachelor of Science in Finance from 1997 to 1999. Additionally, he completed training at the Military Intelligence School in 1996, focusing on Cryptology.
Skills and Expertise
Settipane is skilled in building and mentoring teams to enhance product adoption and customer experiences. He has a strong passion for emerging technologies and their integration into the workplace. His ability to foster solid relationships with customers and achieve consensus across organizational levels is a key aspect of his professional approach.