Justin De Lorenzo
About Justin De Lorenzo
Justin De Lorenzo serves as the Vice President of Customer Experience and Operations at Snow Joe, a position he has held since 2023. With a diverse background in technical support and operations management, he has worked for various companies, including Topcon Medical Systems and Heru.
Work at Snow Joe
Justin De Lorenzo currently serves as the Vice President of Customer Experience and Operations at Snow Joe, a position he has held since 2023. His role is based in Hoboken, New Jersey. Prior to this, he was the Head of Customer Service Technology and Operations at the same company from 2022 to 2023. In these positions, he focuses on enhancing customer interactions and streamlining operational processes.
Previous Employment History
Before joining Snow Joe, Justin held several roles in various organizations. He worked at Topcon Medical Systems as a Technical Support Engineer and later as a Customer/Technical Support Manager from 2019 to 2021. He also served as a Senior Manager of Operations at Heru from 2021 to 2022. Additionally, he has experience as a Help Desk Technician/Technical Account Manager at Microwize Technology, Inc. and as a Technical Account Executive and Technical Recruiting Manager at Robert Half.
Education and Expertise
Justin De Lorenzo studied Communication and Media Studies at Indiana University Bloomington, where he earned a Bachelor of Science (B.S.) degree from 2016 to 2018. He also attended Alderson Broaddus University and Monmouth University, focusing on the same field. His educational background is complemented by his high school studies in Computer Science and Information Sciences at North Bergen High School and St Anthony High School.
Skills and Specializations
Justin excels in utilizing cutting-edge technologies, including artificial intelligence, to enhance operational efficiency and productivity. He has a strong passion for solving complex problems and optimizing business processes. His expertise includes building and motivating high-performing teams with a focus on customer-centric strategies and consistently implementing innovative approaches based on a deep understanding of customer needs.
Project Leadership and Implementation
Throughout his career, Justin has successfully led complex projects from inception to nationwide implementation. His ability to deliver tangible results is evident in his previous roles, where he consistently focused on exceeding customer expectations and improving operational outcomes.