Lizabeth Felice
About Lizabeth Felice
Lizabeth Felice serves as the Customer Support Team Lead at Snow Joe & Sun Joe, where she has developed training programs and implemented a customer feedback system to enhance satisfaction. She has a background in psychology and previous experience in sales and program coordination.
Work at Snow Joe + Sun Joe
Lizabeth Felice has been serving as the Customer Support Team Lead at Snow Joe & Sun Joe since 2019. In this role, she has developed training programs for new customer support representatives, enhancing their skills and knowledge. She also implemented a new customer feedback system that significantly improved customer satisfaction scores. Additionally, Felice organized team-building activities to foster team cohesion and performance within the customer support department.
Previous Experience in Customer Support
Prior to her current role, Lizabeth Felice worked as a Weekend Program Coordinator at TeamUp Counseling, LLC in Ridgefield, New Jersey, for six months in 2019. She also gained experience as a Sales Consultant at Verizon from 2015 to 2017, where she worked for two years in Union City, New Jersey. These positions contributed to her expertise in customer service and team management.
Education and Expertise
Lizabeth Felice studied Psychology at Hudson County Community College, where she earned an Associate's degree from 2013 to 2016. She continued her education at Montclair State University, achieving a Bachelor of Arts in Psychology from 2016 to 2018. Her academic background has provided her with a strong foundation in understanding customer behavior and support strategies.
Team Leadership and Development Skills
In her role at Snow Joe & Sun Joe, Lizabeth Felice has demonstrated strong leadership skills by developing training programs for new hires and organizing team-building activities. These initiatives have aimed to enhance team performance and improve overall customer support services, reflecting her commitment to fostering a positive work environment.