Patrick Zabawa
About Patrick Zabawa
Patrick Zabawa serves as a Client Services Supervisor at Snow Joe + Sun Joe, where he trains and manages a team of over 50 remote representatives. He holds a Bachelor of Science in Business Administration with a concentration in Sports, Events, and Tourism Marketing from Montclair State University.
Work at Snow Joe + Sun Joe
Patrick Zabawa has been serving as the Client Services Supervisor at Snow Joe + Sun Joe since 2020. In this role, he oversees a diverse team of over 50 remote representatives located in South America and the Philippines. His responsibilities include training and onboarding new team members, ensuring they are equipped to provide effective client services. Patrick utilizes Zendesk Explore to generate reports on agent performance metrics, including daily, monthly, and quarterly statistics. His collaboration with shipping and quality control teams helps address product complaints and defects, contributing to the overall customer satisfaction.
Education and Expertise
Patrick Zabawa earned a Bachelor of Science (BS) degree in Business Administration with a concentration in Sports, Events, and Tourism Marketing from Montclair State University. He attended the university from 2014 to 2018, completing his studies over a four-year period. This educational background provides him with a solid foundation in business principles and marketing strategies, which he applies in his current role in client services.
Previous Work Experience
Before joining Snow Joe + Sun Joe, Patrick held various positions that contributed to his professional development. He worked as a Patient Services Specialist at IQVIA from 2018 to 2020, where he gained experience in client interactions and service delivery. Prior to that, he served as an Omnichannel Analyst at Toys'R'Us for four months in 2018, focusing on enhancing customer engagement across multiple channels. Additionally, he completed an internship in Marketing and Public Relations at ATELIER Creative Services, Inc. in 2016, where he developed skills in marketing communications.