Craig Brooks
About Craig Brooks
Craig Brooks serves as the Director of Sales and Business Development at Network Transport, where he focuses on enhancing customer experience through process improvement. With over 20 years of experience in various roles, he has a strong background in client relationship development and large-scale change management.
Work at Network Transport
Craig Brooks serves as the Director of Sales and Business Development at Network Transport since 2020. In this role, he focuses on enhancing the customer experience through process improvement. His responsibilities include developing client relationships and leading initiatives that drive large-scale change within the organization. His tenure at Network Transport has been marked by a commitment to improving operational efficiency and customer satisfaction.
Previous Experience at Unum
Before joining Network Transport, Craig Brooks worked at Unum as the Director of Customer & Benefit’s Support from 2002 to 2019. During his 17 years in this position, he was based in Chattanooga, Tennessee. His role involved overseeing customer support operations and ensuring the effective delivery of benefits services. His extensive experience at Unum contributed to his expertise in customer relations and operational management.
Education and Expertise
Craig Brooks studied at Covenant College, where he earned a Bachelor of Science degree in Organizational Management. His educational background supports his extensive professional experience, which spans over 20 years in various roles, including Benefits Operations, Claims, Medical Records, Implementation, Enrollment, Account Management, and Sales. This diverse skill set enables him to approach business development and customer service from multiple perspectives.
Focus on Employee Culture and Talent Development
Craig Brooks is passionate about building employee culture and developing talent within organizations. His focus on enhancing the customer experience is complemented by his commitment to fostering a positive workplace environment. He believes that investing in employee development is crucial for achieving organizational success and improving customer satisfaction.