Sushma Ashutosh
About Sushma Ashutosh
Sushma Ashutosh serves as the Director of Technical Solutions at Socially Determined, where she focuses on customer engagement and retention. With a strong technical background and experience across various industries, she effectively addresses customer issues and enhances user adoption.
Current Role at Socially Determined
Sushma Ashutosh serves as the Director of Technical Solutions at Socially Determined, a position she has held since 2022. In this role, she utilizes her extensive technical expertise to address customer issues and recommend effective solutions. Sushma's focus on customer engagement has been integral to enhancing user adoption and satisfaction. She regularly interacts with clients through online training sessions and discussions, gathering feedback to improve services.
Previous Experience in Technical Solutions
Prior to her current role, Sushma worked at Socially Determined as a Technical Solutions Manager from 2021 to 2022. Her experience includes various positions that emphasize customer engagement and technical support. She has held roles such as Client Services Manager at Ordway billing and revenue automation and Customer Success Manager at Octant, where she contributed to customer retention and renewal strategies.
Educational Background
Sushma Ashutosh holds a Master of Science degree in Information Systems Development from The George Washington University. She also earned an Engineering degree in Information Technology from Visvesvaraya Technological University. This educational background has equipped her with the necessary skills to excel in technical and customer engagement roles.
Diverse Industry Experience
Sushma has a broad range of experience across multiple industries, including healthcare analytics, telecom, broadcasting, and finance. Her roles have involved working with sectors such as legal, construction, government contracting, and consulting. This diverse experience allows her to apply tailored solutions to meet the unique needs of various clients.
Technical Skills and Contributions
Sushma Ashutosh leverages her strong technical background to prioritize customer issues effectively. She has experience as a .NET and Java Developer, which enhances her ability to understand and resolve technical challenges. Her contributions to customer engagement strategies have significantly impacted user retention and satisfaction.