Carol Summers
About Carol Summers
Carol Summers is a Business Services Supervisor at Societe Generale Equipment Finance, where she provides customer service training and skills coaching. She has a diverse work history, including roles in administration, sales, and training across various companies.
Work at Societe Generale
Carol Summers has been employed at Societe Generale Equipment Finance (SGEF) as a Business Services Supervisor since 2019. In this role, she provides one-to-one customer service and product training for new starters after their initial training. She also conducts skills coaching for longer-term staff members to enhance their customer service and product knowledge. Additionally, she leads classroom sessions focused on company systems and product training, ensuring that employees are well-prepared to meet the demands of their roles.
Previous Employment Experience
Prior to her current position, Carol Summers held various roles across different organizations. She worked as a Central Admissions Administrator at LGC Forensics for nine months in 2013-2014. In 2018, she served as a Project Coordinator at Mapei (UK) Ltd for one month. From 2015 to 2018, she was an Administrator at 08000 HelpMe Limited. Earlier in her career, she worked as a Merchandiser and Sales Assistant at Jessops and as a Technical Sales Assistant at Maplin Electronics. Additionally, she was a Customer Services Agent at AST London Ltd and an Internal Trainer at Avantia Group from 2014 to 2018.
Education and Expertise
Carol Summers studied Performing Arts at West Thames College from 2002 to 2004, where she achieved a BTEC qualification. Her educational background has contributed to her skills in training and customer service. Throughout her career, she has enhanced her training skills through the use of technology and researched various training methods to ensure staff proficiency and career development.
Skills Development and Training
In her role as a Business Services Supervisor, Carol Summers focuses on skills development and training for employees. She has implemented coaching techniques for longer-term staff members to improve their customer service capabilities and product knowledge. Her commitment to training includes leading classroom sessions that cover essential company systems and product information, which supports the ongoing professional development of new starters at Societe Generale Equipment Finance.