Rachel Faulkner
About Rachel Faulkner
Rachel Faulkner is an MI and Dashboard Analyst with a diverse background in management and customer service roles. She has demonstrated a commitment to enhancing data-driven decision-making through her work in various organizations since 2021.
Current Role as MI and Dashboard Analyst
Rachel Faulkner has been serving as an MI and Dashboard Analyst since 2021. In this role, she develops management information systems that enhance data-driven decision-making processes. Her responsibilities include maintaining and improving dashboard analytics to provide better business insights. This position allows her to leverage her analytical skills to support organizational objectives.
Previous Experience in Business Change and Customer Service
Prior to her current role, Rachel held various positions that contributed to her expertise in business change and customer service. She worked as a Business Change Team Leader from 2015 to 2020 in Richmond-upon-Thames. Before that, she was a Claims Customer Service Team Manager at Hastings Direct for four months in 2014. Additionally, she served as a Customer Service Team Manager in Redhill from 2013 to 2014, and as a New Business Team Manager from 2008 to 2012.
Educational Background and Qualifications
Rachel Faulkner completed her A-levels at Reigate College from 1996 to 1999, achieving grades A, A, and B. She also attended Reigate School, where she earned 8 Grade A and 2 Grade B GCSEs from 1992 to 1996. Furthering her education, she obtained a BA Hons in Social Anthropology from the University of Sussex, graduating with a 2:1 from 2001 to 2004.
Professional Integrity and Work Ethic
Rachel is recognized for her calm and positive attitude, which contributes to a productive work environment. She demonstrates high integrity and diligence in all her professional endeavors. Her ability to maintain a constructive atmosphere is valued by her colleagues and enhances team dynamics.
Career Progression and Roles Held
Throughout her career, Rachel has held various roles that have shaped her professional development. She worked as an Account Coordinator from 2005 to 2007 and as a Retirements Administration Consultant at Friends Provident from 1999 to 2001. These positions provided her with foundational skills in customer service and account management.