Sommer Joslin
About Sommer Joslin
Sommer Joslin serves as the Senior Claims Technology, Automation, and Process Manager at Society Insurance, where she leads a team focused on enhancing claims handling through data analytics and automation. She holds a Bachelor of Business Administration in Marketing from the University of Wisconsin Oshkosh and has extensive experience in the insurance industry.
Work at Society Insurance
Sommer Joslin currently serves as the Sr. Claims Technology, Automation and Process Manager at Society Insurance, a position she has held since 2022. In this role, she leads a team dedicated to enhancing claims handling through data analytics and automation. Previously, she worked at Society Insurance as a Claims Manager from 2010 to 2018, where she managed vendor relationships and ensured compliance with service level agreements. Additionally, she held the position of Senior Claims Automation and Process Manager from 2018 to 2022, focusing on process improvements and automation strategies.
Education and Expertise
Sommer Joslin earned her Bachelor of Business Administration (BBA) in Marketing from the University of Wisconsin Oshkosh, completing her studies from 1996 to 2000. This educational background provides her with a strong foundation in business principles and marketing strategies, which she applies in her current role in claims technology and automation.
Background in Insurance Claims
Sommer Joslin has extensive experience in the insurance industry, having worked in various roles related to claims management and processing. Her career began at Farmers Insurance as a Marketing Assistant in 2001, followed by a position as a Liability Claims Representative. She then transitioned to West Bend Mutual Insurance, where she held multiple roles, including Claims Representative I, Claims Representative II, and Senior Claims Representative, from 2005 to 2010. This diverse background has equipped her with a comprehensive understanding of claims operations.
Achievements in Claims Automation
Throughout her career, Sommer Joslin has focused on improving claims processes through automation and efficiency initiatives. She develops lean business cases to support the implementation of new business applications and collaborates with Change Management to create communication tools for staff training and updates. Her efforts have led to the identification and implementation of efficiency improvements using both automated and non-automated methods.