Bridget Duffey
About Bridget Duffey
Bridget Duffey serves as the Senior Director of Customer Experience and Growth at SoftBank Robotics America, where she has worked since 2023. She has extensive experience in customer success and account management, having held various leadership roles at companies such as Wyng, ChartHop, and Greenhouse Software.
Current Role at SoftBank Robotics America
Bridget Duffey serves as the Senior Director of Customer Experience (CX) and Growth at SoftBank Robotics America. She has held this position since 2023, contributing to the company's strategic initiatives in Boston, Massachusetts. In her current role, she focuses on enhancing customer engagement and driving growth within the organization.
Previous Experience at SoftBank Robotics America
Before her current position, Bridget Duffey worked at SoftBank Robotics America as the Associate Director of Customer Experience and Account Growth from 2021 to 2022. In this role, she was responsible for managing customer relationships and supporting account growth strategies. She also held the position of Director of CX and Account Growth from 2022 to 2023, further solidifying her expertise in customer success.
Career Background in Customer Success
Bridget Duffey has extensive experience in customer success across various organizations. She served as the Director of Customer Success at Wyng from 2017 to 2019, where she focused on enhancing customer satisfaction. Additionally, she was the Head of Customer Success at ChartHop from 2020 to 2021, overseeing customer engagement strategies in the Greater New York City Area.
Educational Background
Bridget Duffey studied at Dartmouth College, where she earned a Bachelor of Arts degree in English. Her educational background has provided her with strong communication and analytical skills, which she applies in her professional roles.
Early Career Experience
Bridget Duffey began her career with various roles that contributed to her expertise in account management and strategic communications. She worked as an Editorial Intern at W. W. Norton & Company, Inc. in 2010 and held positions at SocialChorus and MSLGROUP, where she developed her skills in account management and client relations.