Cassandra Williams
About Cassandra Williams
Cassandra Williams is a Customer Experience Manager with a strong focus on building relationships and developing creative solutions to meet client needs. She has extensive experience in account management, public relations, and marketing across various organizations.
Current Role at SoftBank Robotics America
Cassandra Williams serves as the Customer Experience Manager at SoftBank Robotics America, a position she has held since 2023. In this role, she focuses on enhancing customer interactions and ensuring that client needs are met through innovative solutions. Her responsibilities include developing strategies to improve customer satisfaction and engagement.
Previous Experience at KINEXO
Cassandra Williams worked at KINEXO in various capacities from 2013 to 2022. She began as a National Account Specialist for 11 months in 2013, followed by a role as National Account Manager from 2014 to 2018. She returned to KINEXO as a National Account Manager again from 2019 to 2022. Her experience there included managing client accounts and developing tailored solutions to meet client demands.
Professional Background in Public Relations
In 2019, Cassandra Williams held the position of PR Manager at Brown + Dutch Public Relations for four months. This role involved managing public relations strategies and communications, contributing to the overall brand image and client outreach efforts.
Education and Academic Background
Cassandra Williams earned her Bachelor's of Science degree from the University of North Carolina at Greensboro. During her time at UNCG, she also worked as a Stacks Leads Student at the Jackson Library from 2007 to 2011, gaining valuable experience in library management and customer service.
Expertise in Marketing and Event Planning
Cassandra Williams has developed expertise in tradeshow management, new product development, and event planning throughout her career. She has also managed promotions and P&L management, showcasing her ability to drive business growth and enhance client experiences.