Suzie Khachatryan
About Suzie Khachatryan
Suzie Khachatryan is a Senior Customer Success Manager with expertise in Google Analytics, SEO, and web content writing. She has a Master's degree in European Studies and has worked in customer care and digital marketing for several years in Yerevan, Armenia.
Work at Softr
Suzie Khachatryan serves as a Senior Customer Success Manager at Softr, a role she has held since 2021. In this position, she focuses on enhancing customer engagement and satisfaction through effective strategies. Her background in Internet Services and expertise in data-driven decision-making, particularly through Google Analytics, support her efforts in improving customer success outcomes.
Previous Experience at 10Web.io
Before joining Softr, Suzie worked at 10Web.io as a Senior Customer Care Specialist from 2016 to 2021. During her five years in this role, she developed strong customer care strategies and contributed to the overall success of the company's customer service initiatives in Yerevan.
Experience at Andava Digital Marketing Agency
Suzie Khachatryan began her career as a Social Media Specialist at Andava Digital Marketing Agency, where she worked from 2004 to 2010. Over the course of six years, she gained valuable experience in digital marketing and social media strategies, which laid the foundation for her future roles in customer success and engagement.
Education and Expertise
Suzie holds a Master's degree in European Studies/Civilization from The Yerevan State Linguistic University after V. Brusov, which she completed from 2004 to 2010. This educational background provides her with a unique cultural perspective that enhances her approach to customer relations. Additionally, she possesses expertise in Search Engine Optimization (SEO) and Web Content Writing, which are essential for improving customer engagement.
Background in Internet Services
Suzie's background in Internet Services contributes to her comprehensive understanding of digital customer interactions. This knowledge supports her role in customer success management, allowing her to effectively address customer needs and improve overall satisfaction.