Benedict Ho Yu Shu
About Benedict Ho Yu Shu
Benedict Ho Yu Shu is a Customer Success Associate and Onboarding Specialist at Sojern, with a background in business management and information technology. He has prior experience in customer success and account management roles at SGeBIZ and honestbee in Singapore.
Work at Sojern
Benedict Ho Yu Shu currently serves as a Customer Success Associate and Onboarding Specialist at Sojern, a position he has held since 2021. In this role, he specializes in onboarding processes specifically for the APAC region. His responsibilities include ensuring a smooth transition for new clients and enhancing customer satisfaction through effective onboarding strategies.
Previous Experience in Customer Success
Prior to his current role at Sojern, Benedict worked as a Customer Success Executive at SGeBIZ from 2020 to 2021. His experience in this position contributed to his understanding of customer needs and success metrics. Additionally, he served as an Account Manager at honestbee from 2018 to 2019, where he managed client accounts and fostered relationships to drive customer satisfaction.
Education and Expertise
Benedict holds a Bachelor's degree in Business Management from Northumbria University, where he studied from 2019 to 2021. He also earned a Diploma in Information Technology from Kaplan Professional, completing his studies there from 2017 to 2018. His educational background in both business management and information technology equips him with a comprehensive skill set applicable to customer success roles.
Background in Account Management
Benedict has accumulated significant experience in account management and customer success roles across multiple companies in Singapore. His work history includes a focus on managing client relationships and ensuring customer satisfaction, which has been central to his career development.