Cristina Innocente
About Cristina Innocente
Cristina Innocente is a Product Specialist at Sojern, where she has worked since 2017. She has extensive experience in product management and support roles across various companies, including Hostelworld Group and Lufthansa Gts Group.
Current Role at Sojern
Cristina Innocente has been working as a Product Specialist at Sojern since 2017. In this role, she manages UI localization projects, ensuring that product interfaces are adapted for various languages and regions. She collaborates with global teams to troubleshoot and resolve open issues, enhancing cross-functional collaboration. Additionally, she tracks, analyzes, and streamlines global support processes, leading implementation projects aimed at improving customer service.
Previous Experience at Hostelworld Group
Cristina Innocente has held multiple positions at Hostelworld Group. She worked as a Sales Executive from 2011 to 2014 and later served as a Backpack Online Support Executive from 2014 to 2016. In 2016, she took on the role of Backpack Online Manager for a year. Her tenure at Hostelworld Group spanned a total of five years, during which she contributed to various aspects of sales and online support.
Experience at Lufthansa Gts Group
Cristina Innocente worked at Lufthansa Gts Group in various capacities. She served as a Product Specialist for six months in 2007-2008 and as a Team Manager Assistant from 2008 to 2010. Additionally, she worked as a Sales and Support Agent for nine months in 2007. Her roles involved supporting team operations and product management.
Educational Background
Cristina Innocente studied at Università Degli Studi Di Udine, where she earned a Bachelor's degree in German, English Literature, and Linguistics from 2002 to 2006. She also attended Dublin Business School in 2015, where she studied Project Management. Earlier, she completed her secondary education at Liceo Scientifico Le Filandiere from 1996 to 2001.
Skills and Contributions
Cristina Innocente is skilled in scripting and editing internal product training videos to enhance team knowledge and efficiency. She identifies and documents application bugs, working closely with Product Management and Engineering teams to prioritize and resolve these issues. Her contributions focus on improving operational efficiency and customer service within her roles.