Erick Barrios
About Erick Barrios
Erick Barrios is a Customer Success Manager currently employed at Sojern in Dublin, where he has worked since 2021. He has a diverse background in customer service and marketing, with previous roles at Accenture, The Noel Group, and Banco de Venezuela.
Current Role at Sojern
Erick Barrios has been serving as a Customer Success Manager at Sojern since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of solutions for clients. His experience in customer service and management positions him to effectively address client needs and foster long-term relationships.
Previous Experience at Accenture
Erick Barrios has held multiple positions at Accenture. He worked as a Content and Ad Review Analyst for three months in Dublin in 2017. He later served as a Service Delivery Ops Senior Analyst for three months in 2021. Additionally, he worked as a DoubleClick Support Specialist for six months in 2018 and as a Media Manager Analyst for four years from 2017 to 2021, focusing on advertising campaigns and workflow management.
Education and Qualifications
Erick Barrios holds a Master's degree in Marketing/Marketing Management from Universidad Rafael Belloso Chacín, where he studied from 2009 to 2012. He also earned a Degree in Public Accounting from Universidad Jose Gregorio Hernandez, completing his studies from 2004 to 2009. Additionally, he obtained a Certificate in Digital Marketing from Cork Institute of Technology in 2020.
Career Background
Prior to his current role, Erick Barrios gained diverse experience in customer service and banking. He worked at Banco de Venezuela as an Executive Mortgage and Loan Representative from 2011 to 2013. He also served as a Bank Customer Services Representative at BBVA from 2006 to 2010. His experience includes roles at The Noel Group and CH&CO in customer service and recruitment.