Gina Guinet
About Gina Guinet
Gina Guinet is a Client Success Associate specializing in onboarding at Sojern, with a background in client relations and account management across various companies. She has experience in journalism and a strong ability to develop solutions that prioritize customer needs.
Current Role at Sojern
Gina Guinet serves as a Client Success Associate - Onboarding at Sojern, a position she has held since 2022 in Dublin, County Dublin, Ireland. In this role, she focuses on facilitating the onboarding process for new clients, ensuring they understand the platform's features and benefits. Gina emphasizes the importance of open communication with clients, gathering feedback to enhance service delivery and strengthen client relationships.
Previous Experience in Client Management
Prior to her current role, Gina Guinet worked as a Customer Success/Account Manager at Airbnb from 2019 to 2020 in County Dublin, Ireland. She also held the position of Account Manager for Google Travel via Allen Recruitment from 2021 to 2022, where she managed client accounts and provided tailored solutions. Her experience in these roles has equipped her with skills in client relationship management and customer loyalty strategies.
Background in Journalism and Communication
Gina Guinet studied at Universidade Católica de Pernambuco, where she earned a Bachelor of Social Communication with a focus on Journalism from 2007 to 2010. This academic background has informed her professional approach, particularly in content creation and client communication. She has utilized her journalism skills to curate email content aimed at generating leads and enhancing client engagement.
Career Progression in Media and Communication
Gina Guinet began her career as an Assistant Press Officer at Sx Brasil Comunicação Digital Ltda in 2009, followed by a role as a Production Assistant at Palmares Produções E Jornalismo from 2012 to 2013. She also worked as a Content Analyst at Ogilvy from 2011 to 2012. These positions provided her with foundational skills in media production and communication strategies, contributing to her later success in client-facing roles.
Skills in Client Engagement and Solutions Development
Gina Guinet is passionate about building rapport with clients, which fosters brand loyalty and customer retention. She has a strong ability to develop innovative solutions that prioritize customer needs. Her experience includes representing companies at events to showcase their offerings and adapting to new technologies and practices, enhancing her effectiveness in client engagement.