Irina Munoz
About Irina Munoz
Irina Munoz is an Account Manager at Sojern in London, England, with a background in International Relations and extensive experience in customer success across various sectors, including SaaS and travel.
Work at Sojern
Irina Munoz has been serving as an Account Manager at Sojern since 2021. Based in London, England, she has accumulated three years of experience in this role. Her responsibilities include managing client accounts and ensuring customer satisfaction within the travel industry. Sojern specializes in providing data-driven marketing solutions for travel brands, and Munoz contributes to this mission by leveraging her expertise in customer success.
Education and Expertise
Irina Munoz holds a Master of International Relations with Distinction from the University of Kent, where she studied from 2014 to 2015. She also completed an International Exchange Program at the University of Oklahoma from 2013 to 2014 and at Stony Brook University from 2011 to 2012. Additionally, she earned a Bachelor of Modern Languages and Translation from Universidad de Alcalá between 2010 and 2014. Munoz has a Certificate IV in TESOL from the Australian International College of Language.
Professional Background
Before joining Sojern, Irina Munoz held various positions in customer success and account management. She worked as an Account Manager at Crimson Consulting for eight months in Sydney, Australia, from 2017 to 2018. Following this, she served as an International Enrolment Support Officer at Laureate International Universities for one year, and then as an Account Manager at FareHarbor for nine months. Most recently, she was a Customer Success Manager at The Ambassador Platform from 2020 to 2021 in London.
Skills and Experience
Irina Munoz has developed significant skills in managing customer success across various sectors, including SaaS, travel, and higher education. She is adaptable to fast-paced working environments and emphasizes building resilience and empathy in her professional interactions. Her experience includes addressing cultural diversity through international market engagement, which enhances her ability to connect with clients from diverse backgrounds.