Ivy Ocampo Pulmano
About Ivy Ocampo Pulmano
Ivy Ocampo Pulmano is an Information Technology Support Analyst with a strong educational background in computer science and instructional management. She has over 12 years of experience in customer success and technical support roles across various organizations.
Current Role at Sojern
Ivy Ocampo Pulmano currently serves as an Information Technology Support Analyst at Sojern. She has been in this role since 2022. In her position, she focuses on providing technical support and ensuring the efficient operation of IT systems within the organization.
Previous Experience at NCS Group
Prior to her current role, Ivy worked at NCS Group as a Customer Success Manager from 2010 to 2022. During her 12 years at the company, she was responsible for managing client relationships and ensuring customer satisfaction with the services provided.
Educational Background
Ivy Ocampo Pulmano has a diverse educational background. She is currently pursuing a Master of Arts in Instructional Management at Miriam College, a program she has been engaged in since 2004. She also holds a Bachelor of Science degree with a major in Computer Science from Trinity University of Asia. Additionally, she completed her primary and secondary education at St. Joseph's College QC.
Teaching Experience
Ivy has experience in academia, having worked as an Information Technology Instructor at St. Paul University Philippines from 2008 to 2010. She also taught at Don Bosco Technical College in Mandaluyong for a brief period in 2005. In these roles, she contributed to the education and training of students in information technology.
Technical Support Experience
Before her role at NCS Group, Ivy worked as a Technical Support Engineer L2 and Transitory Trainer at Siemens Business Services from 2006 to 2008. In this position, she provided technical support and training, enhancing her skills in IT support and customer service.