Niramol Polanekchai
About Niramol Polanekchai
Niramol Polanekchai is a Customer Success Manager at Sojern, where she has worked since 2021. She has a background in hospitality management and extensive experience in customer success roles across various companies in the travel industry.
Current Role as Customer Success Manager
Niramol Polanekchai currently serves as a Customer Success Manager at Sojern, a position she has held since 2021. In this role, she focuses on ensuring customer satisfaction and fostering strong relationships with clients. Her experience in customer success enables her to effectively address client needs and enhance their overall experience with the company's services.
Previous Experience at Sojern
Prior to her current role, Niramol worked as a Customer Success Associate at Sojern from 2018 to 2020. During her time in this position, she contributed to customer support initiatives and helped clients maximize the value of Sojern's offerings. Her tenure in this role provided her with valuable insights into customer needs and the travel industry.
Education in Travel Industry Management
Niramol holds a Bachelor's degree in Travel Industry Management with a focus on Hospitality Management from Mahidol University International College. She completed her studies from 2001 to 2005. This educational background has equipped her with essential knowledge and skills relevant to her career in customer success within the travel sector.
Language Studies in Japanese
Niramol studied Japanese Language at the Intercultural Institution of Japan from 2008 to 2010, completing an 18-month course. This language training has contributed to her ability to communicate effectively in diverse environments, enhancing her professional interactions in the travel industry.
Career at HotelClub and Expedia Group
Niramol has previous experience in the travel industry, having worked as an Associate Market Manager at HotelClub, an Orbitz Worldwide company, from 2012 to 2015. She also served as a Market Associate at Expedia Group from 2016 to 2018. These roles provided her with a solid foundation in market management and customer relations within the travel sector.