Rachel Harmon
About Rachel Harmon
Rachel Harmon is a Manager of Client Success at Sojern, where she has worked since 2021. She has extensive experience in customer success roles and holds a Bachelor of Business Administration from the University of Nebraska-Lincoln.
Current Role at Sojern
Rachel Harmon serves as the Manager of Client Success at Sojern, a position she has held since 2021. In this role, she oversees client relationships and ensures the successful implementation of solutions tailored to client needs. Her focus is on enhancing customer satisfaction and driving business growth through effective client management strategies.
Previous Experience at Sojern
Rachel Harmon has held multiple positions at Sojern, starting as a Customer Success Manager for five months in 2018. She then progressed to the role of Account Manager from 2016 to 2017, followed by a position as Campaign Coordinator in 2015 for nine months. She also worked as an Associate Account Manager from 2015 to 2016 and as a Senior Customer Success Manager from 2018 to 2021. Her diverse roles contributed to her expertise in client success and account management.
Education and Qualifications
Rachel Harmon studied at Southeast Community College, where she earned an Associate of Arts (A.A.) degree from 2010 to 2012. She furthered her education at the University of Nebraska-Lincoln, obtaining a Bachelor of Business Administration (B.B.A.) with a minor in Marketing and Economics from 2012 to 2014. Her educational background supports her professional roles in client success and business management.
Early Career Experience
Before her tenure at Sojern, Rachel Harmon worked at Culver Franchising System, Inc. as a Crew Leader from 2006 to 2011. She then transitioned to Pinnacle Bank, where she served as a Personal Banker/Teller from 2011 to 2015. These early roles provided her with foundational skills in customer service and team leadership, which have been beneficial in her subsequent positions.