Sara Frantz
About Sara Frantz
Sara Frantz serves as a Senior Customer Success Manager at Sojern, where she has worked since 2020. With a background in customer success and account management, she leverages her analytical skills and relationship management abilities to enhance customer understanding and engagement.
Work at Sojern
Sara Frantz has been employed at Sojern since 2020, currently holding the position of Senior Customer Success Manager in Omaha, Nebraska. In her role, she focuses on enhancing customer relationships and ensuring client satisfaction. Prior to her current position, she served as a Customer Success Manager from 2018 to 2020 and as an Associate Account Manager from 2016 to 2018. Her experience at Sojern spans over four years, during which she has developed a strong understanding of customer needs and data interpretation.
Previous Employment Experience
Before joining Sojern, Sara Frantz worked at WHAS-TV as a Digital Sales Coordinator for three months in 2015. She also held various roles at Sojern, including Campaign Coordinator for nine months in 2016. Additionally, she worked as a Nanny for a private family from 2012 to 2013 and as an Office Assistant/Marketing Intern at DRM, Inc d/b/a Arby's for four months in 2015. These roles contributed to her skills in customer relations and marketing.
Education and Expertise
Sara Frantz earned a Bachelor’s Degree in Business, Management, Marketing, and Related Support Services from the University of Nebraska-Lincoln, where she studied from 2011 to 2015. Her educational background also includes attending Roncalli Catholic High School and Skutt Catholic High School. She emphasizes continuous learning and active listening as key components of her professional development, which supports her analytical skills in interpreting data for customer understanding.
Skills and Professional Development
Sara Frantz utilizes her analytical skills to interpret data effectively, enhancing customer understanding and improving service delivery. She is recognized by her colleagues for her relationship management skills, which contribute to her effectiveness as a Senior Customer Success Manager. Additionally, she enhances Sojern's social media presence through creative writing, which aids in capturing market share and engaging clients.