Susan Hickey
About Susan Hickey
Susan Hickey is an IT Manager with a background in business and languages, holding a BA in European Business and Languages from the National College of Ireland. She has extensive experience in project management and IT service management, particularly in the renewable energy sector.
Current Role at Sojern
Susan Hickey has been serving as the IT Manager at Sojern since 2019. In this role, she oversees IT operations and ensures that technology services align with the company's business objectives. Her responsibilities include managing IT projects and providing support across various departments. Based in Dublin, Leinster, Ireland, she plays a crucial role in enhancing the efficiency of IT services within the organization.
Education and Expertise
Susan Hickey studied at the National College of Ireland, where she earned a BA in European Business and Languages from 1995 to 1999. Her academic background includes studies in Business, French, and German. She possesses expertise in ITIL, which focuses on aligning IT services with business needs, enhancing her ability to manage IT service delivery effectively.
Background in Project Management
Susan Hickey has a substantial background in project management, having worked at Zomax in various roles from 1999 to 2007. She began as a Customer Service Representative for the MCSP Program, then progressed to Program Team Lead for the MCSP/MSDN Program, and finally served as a Project Manager. Additionally, she worked at Version 1 as a Project Manager from 2007 to 2009, further solidifying her project management skills.
Experience in Renewable Energy Sector
Susan Hickey has a strong background in the renewable energy sector, where she provided internal support across multiple locations. This experience has contributed to her understanding of the unique challenges and requirements within the industry, allowing her to apply her IT management skills effectively in this context.