Eija Saarenpää
About Eija Saarenpää
Eija Saarenpää serves as the People and Service Lead for Development at Solita, where she supervises a team of Project and Service Managers. With a background in customer service and project management, she has held various roles at Solita since 2012, contributing to service management and operational efficiency.
Work at Solita
Eija Saarenpää currently serves as the People and Service Lead, Development at Solita, a position she has held since 2022. In this role, she supervises a team of Project and Service Managers, focusing on recruitment, well-being, coaching, and project staffing. Prior to her current position, she worked at Solita in various capacities, including Service Manager from 2015 to 2022 and Customer Service Coordinator from 2013 to 2015. Her experience at Solita spans over a decade, contributing to her deep understanding of the company's operations and service management.
Education and Expertise
Eija Saarenpää holds a Bachelor of Business Administration (BBA) with a focus on Project Management from Tampereen Ammattikorkeakoulu, where she studied from 2008 to 2012. Additionally, she studied Sales and Marketing at Bangkok University International in 2011. Her educational background provides her with a solid foundation in business principles, project management, and marketing strategies, which she applies in her current role at Solita.
Background
Eija Saarenpää began her career in retail, working as a Salesperson and Store Manager trainee at Varner Gruppen from 2009 to 2010. She transitioned to Solita in 2012 as an Assistant and has since progressed through various roles within the company. Her early experience at W. Steinmann as a Trainee from 2011 to 2012 also contributed to her professional development, providing her with diverse insights into customer service and operational management.
Achievements
In her role at Solita, Eija Saarenpää has been responsible for managing key aspects of service management, including scheduling, budgeting, resourcing, and quality assurance. She has developed an operating model with customers to enhance efficiency and agility in the working environment. Additionally, she oversees transitions from project to service models, ensuring seamless integration and continuity in service delivery.