Konsta Valkonen
About Konsta Valkonen
Konsta Valkonen is a Staffing Manager in Data Operations at Solita, where he has worked since 2020. He holds a Bachelor's and a Master's degree in Economics and Business Administration from the University of Jyväskylä and has extensive experience in service management and data-driven business.
Work at Solita
Konsta Valkonen has been serving as the Staffing Manager for Data Operations at Solita since 2020. In this role, he focuses on managing staffing needs and optimizing operations within the data sector. His tenure at Solita spans four years, during which he has contributed to various initiatives aimed at enhancing service delivery and operational efficiency. Prior to his current position, he worked as a Service Manager and Scrum Master from 2016 to 2020, where he applied agile methodologies to improve project outcomes.
Education and Expertise
Konsta Valkonen studied at the University of Jyväskylä, where he earned a Bachelor of Economics and Business Administration from 2007 to 2013. He further pursued a Master of Economics and Business Administration at the same institution, completing his studies in 2016. His academic background in Information System Sciences underpins his expertise in Data Driven Business and DataOps, as well as Service Innovation Management. He possesses skills in Lean and agile methodologies, which are essential for effective staffing and operations management.
Background
Before joining Solita, Konsta Valkonen worked as a Customer Success Manager at Smarp from 2015 to 2016. This role involved ensuring customer satisfaction and success through effective service delivery. His experience in customer success has informed his current focus on enhancing user interaction with digital services. His professional journey reflects a consistent emphasis on improving service delivery and operational processes within the tech industry.
Achievements
Throughout his career, Konsta Valkonen has engaged in Continuous & Operation Services Delivery, ensuring that services are provided seamlessly in a demanding business environment. His focus on Consumer Behaviour has also contributed to improving user experience in digital services. His roles have consistently involved responsibilities that require a deep understanding of both operational management and user engagement strategies.