Becky (Johnson) Denna
About Becky (Johnson) Denna
Becky (Johnson) Denna serves as the Sr. Director of Customer Care at Solutionreach, Inc., where she has worked since 2019. She has extensive experience in customer service management, having held various roles at Convergys over an 18-year period.
Work at Solutionreach
Becky Denna has been employed at Solutionreach, Inc. since 2015, where she currently holds the position of Sr. Director of Customer Care. In this role, she oversees customer care operations and collaborates with both internal and external IT development teams to enhance infrastructure and drive performance through technology. Her tenure at Solutionreach spans over eight years, reflecting her commitment to improving customer experiences and operational efficiency.
Previous Experience at Convergys
Prior to her current role, Becky Denna worked at Convergys for 18 years in various capacities. She served as Operations Manager/Team Leader/Associate Operations Manager from 1989 to 1997, and later as Senior Operations Manager from 1997 to 2000. She continued her career at Convergys as a Senior Client Services Manager for one year and as a Senior Business Manager for seven months. Her extensive experience at Convergys provided her with a strong foundation in client relationship management and operational leadership.
Education and Expertise
Becky Denna studied at Southern Utah University from 1988 to 1991 and also attended Salt Lake Community College. She possesses expertise in project and implementation management, with a focus on quality process enhancement. Her skill set is transferrable across multiple industries, emphasizing client relationship management and cost-effective performance improvement.
Career Progression
Becky Denna's career progression reflects a strong background in customer care and operations management. Starting her career at Convergys in 1989, she advanced through various roles, culminating in senior management positions. Her experience spans over two decades in client services and operations, showcasing her ability to lead teams and manage complex projects effectively.