Cathy Endicott
About Cathy Endicott
Cathy Endicott serves as the Enterprise Client Success Manager for Strategic Accounts at Solutionreach, Inc., where she has worked since 2017. With a background in client success and account development, she focuses on enhancing client satisfaction and achieving business goals.
Work at Solutionreach
Cathy Endicott has been employed at Solutionreach, Inc. since 2015. She currently holds the position of Enterprise Client Success Manager for Strategic Accounts, a role she has occupied since 2017. In this capacity, she conducts quarterly Executive Business Reviews to assess service quality and establish new business objectives with the executive team. Prior to her current role, she served as an Account Development Representative and later as a Client Success Coach, where she focused on client onboarding and satisfaction.
Previous Experience
Before joining Solutionreach, Cathy Endicott worked at the Children's Service Society of Utah as the Home Visitation Director from 2011 to 2014. In this role, she managed home visitation programs aimed at supporting families. Additionally, she served as Team Coordinator at 3 Key Elements for nearly a year, from 2014 to 2015, where she coordinated team activities and initiatives.
Education and Expertise
Cathy Endicott earned a Bachelor of Science degree in Education from Brigham Young University, where she studied from 1992 to 1997. Her educational background has contributed to her expertise in client success management and her ability to effectively engage with clients in various capacities throughout her career.
Client Success Focus
In her role at Solutionreach, Cathy Endicott partners with new Enterprise clients during the pre-contract, contract, and onboarding phases. She emphasizes upselling key features to enhance client satisfaction and success. Cathy collaborates closely with a team of Client Success Representatives to ensure high-quality customer service throughout the client partnership lifecycle.