Chris Behunin
About Chris Behunin
Chris Behunin is a Technical Account Manager Level 2 at Solutionreach, Inc., where he has worked since 2018. He has a diverse background in customer support and technical roles, with experience in various companies including In-N-Out Burger, The Wendy's Company, and Vivint.
Work at Solutionreach
Chris Behunin currently holds the position of Technical Account Manager Level 2 in Professional Services at Solutionreach, Inc. since 2018. In this role, he is responsible for identifying bugs and feature enhancement requests, reporting them through the ticketing system Jira, and validating fixes and new features. He collaborates directly with software engineers and customer service representatives to support both small business clients and major hospitals. His work involves onboarding new clients and ensuring ongoing operational success.
Education and Expertise
Chris Behunin studied Information Technology at Mountainland Technical College, where he achieved a certificate from 2020 to 2021. He also attended Utah Valley University, focusing on Illustration and completing an undergraduate program from 2012 to 2014. Additionally, he regularly applies concepts from CompTIA certifications A+, Network+, and Security+ in his current role, demonstrating his technical expertise and commitment to professional development.
Background in Customer Support and Technical Roles
Before his current position, Chris Behunin gained experience in various customer support and technical roles. He worked at Vivint as a Tech Support representative from 2012 to 2016 for four years. He also served as a Customer Support agent at SecurityMetrics for seven months in 2017. Earlier in his career, he worked at The Wendy's Company as a Crew member from 2009 to 2011 and at In-N-Out Burger as a Level 2 Associate for six months in 2017. This diverse background has contributed to his skills in client relations and technical problem-solving.
Technical Skills and Subject Matter Expertise
Chris Behunin serves as a subject matter expert on an in-house sync program that extracts information from patient databases using SQL, flat file, and API connections. His technical skills enable him to effectively identify and report issues, as well as collaborate with engineering teams to implement solutions. His expertise in these areas is essential for optimizing the functionality of the software solutions provided by Solutionreach.