Alexander Koshaba
About Alexander Koshaba
Alexander Koshaba is a Service Desk Manager at SOLV Energy, where he has worked since 2022. He has extensive experience in IT support roles, including positions at Insight Global, MTM Technologies, Swinerton Builders, Fieldglass, and CCC Information Services.
Work at SOLV Energy
Alexander Koshaba has been serving as the Service Desk Manager at SOLV Energy since 2022. In this role, he oversees the service desk operations, ensuring efficient support for users and maintaining high service standards. His experience in IT service management contributes to the effective resolution of technical issues and enhances user satisfaction within the organization.
Previous Experience in IT Support
Prior to his current role, Koshaba accumulated extensive experience in IT support. He worked as a Helpdesk Team Lead at Swinerton Builders from 2014 to 2022, where he managed a team and improved service delivery. His earlier positions include Level 2 Helpdesk roles at Insight Global and CCC Information Services, as well as a Systems Administrator position at Fieldglass. This diverse background has equipped him with a broad skill set in technical support and team management.
Education and Expertise
Koshaba studied at DeVry University, focusing on Computer/Information Technology Administration and Management, and completed his studies in 2010. He also attended Harper College, where he pursued General Studies from 2010 to 2011. His educational background provides a solid foundation for his career in IT support and management.
Professional Skills and Reputation
Koshaba is recognized for his ability to foster a positive work environment, balancing professionalism with enjoyable social interactions. He is known for thinking outside the box, which allows him to approach problem-solving in unique ways. This reputation contributes to his effectiveness as a leader in service desk management.