Ross Schatz
About Ross Schatz
Ross Schatz is an experienced Enterprise Customer Success Manager currently working at Solv. in Denver, Colorado. He has a diverse background in project management and customer success, with previous roles at Xactly Corp, TurnTo Networks, and Monetate, among others, and he also owns Chazer Clothing Company.
Current Role at Solv
Ross Schatz serves as the Enterprise Customer Success Manager at Solv, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring that enterprise clients receive optimal value from the company's services. His responsibilities include managing client relationships, addressing customer needs, and implementing strategies to improve overall customer experience.
Previous Experience at Xactly Corp
Prior to his current role, Ross worked at Xactly Corp as a Project Manager from 2019 to 2021 in Denver, Colorado. During his tenure, he managed various projects aimed at improving operational efficiency and customer engagement. His experience in project management contributed to his skills in coordinating teams and delivering results within set timelines.
Background in Customer Success
Ross has a solid background in customer success, having worked as a Customer Success Manager at TurnTo Networks from 2015 to 2016 in New York, NY. This role involved building relationships with clients and ensuring their needs were met effectively. His experience in this area has been instrumental in shaping his approach to customer management in subsequent positions.
Education and Expertise
Ross graduated from Roger Williams University, where he studied from 2004 to 2008, gaining a strong background in arts and design. He also attended Westminster College for 11 months in 2007. His education, combined with expertise in visual merchandising, supports his ability to enhance product presentation and appeal, which is beneficial in his customer success role.
Technical Skills and E-commerce Experience
Ross possesses technical skills in HTML, JavaScript, and CSS, which provide him with a foundational understanding of web development and design. Additionally, he has a demonstrated history of working in e-commerce, equipping him with insights into customer needs and behaviors in the digital marketplace. This combination of skills and experience aids in improving customer experiences and driving business growth.