James Cain
About James Cain
James Cain is a Partner Success Representative at SOMA Global, where he has worked since 2020. He has extensive experience in software implementation and technical services, having held various roles in companies such as CentralSquare Technologies and Federal Signal Corporation.
Work at SOMA Global
James Cain has been serving as a Partner Success Representative at SOMA Global since 2020. In this role, he focuses on ensuring partner satisfaction and success, leveraging his extensive background in technology and client support. His experience in public safety technology solutions enhances his ability to address partner needs effectively.
Previous Experience in Technology Consulting
Before joining SOMA Global, James Cain worked at CentralSquare Technologies as a Technical Services Engineer from 2016 to 2020. He also held positions as a Software Implementation Consultant at both SunGard Public Sector and Superion for brief periods in 2016. His role at CentralSquare involved providing technical support and solutions, contributing to his knowledge in public safety applications.
Education and Expertise
James Cain studied at Sandhills Community College, where he earned an Associate of Applied Science in Network Administration and Support from 2004 to 2006. He also attended The Citadel, achieving a Bachelor of Arts/Science in Mathematics and Computer Science from 1996 to 2000. His educational background supports his expertise in SQL database configuration, troubleshooting, networking, and server architecture.
Background in Technical Support
James Cain has a diverse background in technical support roles. He worked at Federal Signal Corporation as an Implementation and Support Technician for nine years and at Southern Software as an Installation and Hardware Support Technician for one year. His experience in these positions has equipped him with strong skills in troubleshooting software and hardware issues, essential for maintaining public safety technology.
Skills in Public Safety Technology
James Cain possesses strong skills in scripting and HTML, which he utilizes to improve the functionality and user experience of public safety applications. His keen interest in client/server architecture further supports his capability in developing efficient and scalable solutions for public safety needs.