Daniella Norman
About Daniella Norman
I have been working in customer success for over seven years, helping clients across various industries and regions achieve their goals and optimize their software development processes. Currently, I am a customer success manager at Sonar, the leader in code quality and security solutions that supports 30 programming languages and over 400,000 organizations worldwide. In this role, I manage the entire customer lifecycle, from onboarding and training to renewals and upselling. I leverage my skills in customer relationship management (CRM) and analytical thinking to create and execute tailored success plans, coordinate with cross-functional teams, and deliver revenue-generating services. I am also certified in understanding financial statements and critical thinking and problem-solving, which enable me to provide effective client advocacy and strategic guidance. I am passionate about building long-lasting relationships with customers and ensuring their satisfaction, retention, and growth.