José Gomez
About José Gomez
José Gomez is a Customer Support Manager at SonarSource, where he has worked since 2013. He has a background in customer support and engineering, with previous roles at Thales, HSBC, and Hewlett-Packard, and extensive experience in managing support operations for a diverse range of programming languages.
Current Role at SonarSource
José Gomez serves as the Customer Support Manager at SonarSource, a position he has held since 2013. In this role, he is responsible for overseeing customer support operations, ensuring that clients receive effective assistance with SonarSource's software solutions. His work supports a diverse range of programming languages, including Java, C#, and JavaScript, which are integral to the company's offerings.
Previous Experience in Customer Support
Before joining SonarSource, José Gomez held several positions that contributed to his expertise in customer support. He worked at HSBC as a Production Support Team Leader from 2010 to 2012 in London, where he managed support operations. Additionally, he was employed at Thales in various roles, including Support and Production Engineer from 2002 to 2004 and Support and Production IT Manager from 2005 to 2008, both in France.
Technical Background
José Gomez has a solid technical background, having worked in various engineering roles. He was a Hardware Technical at SGI for six months in 1990-1991 and served as a Unix System Engineer at Hewlett-Packard from 1998 to 2000. He also worked as a Cluster System Engineer at Hewlett-Packard for eight months in 2000. This technical experience complements his customer support management skills.
Education and Expertise
José Gomez studied at Université Joseph Fourier (Grenoble I) from 1996 to 1998, where he gained knowledge that supports his professional roles. His extensive experience in managing customer support operations in a multilingual environment is particularly relevant to SonarSource's international client base, which includes over 500 global clients such as Cisco Systems and Deutsche Bank.