Silviu Asandei
About Silviu Asandei
Silviu Asandei is a Service Manager at Sonar in Geneva, Switzerland, where he has worked since 2021. He has extensive experience in incident management and technical support, having previously held roles at companies such as Ericsson, Adobe, and Telekom Romania.
Current Role at Sonar
Silviu Asandei has been serving as a Service Manager at Sonar since 2021. In this role, he has focused on analyzing observability needs alongside Site Reliability Engineering (SRE) teams, utilizing insights from problem management outcomes. He has also transitioned Jira to ServiceNow's incident, problem, and change management processes, enhancing operational efficiency. Additionally, he has collaborated with the Chief Information Security Officer (CISO) and Chief Technology Officer (CTO) during the ISO 27001 certification audit, ensuring compliance with international standards. His contributions include developing automated alerting capabilities in close collaboration with product and engineering teams.
Previous Experience at Ericsson
Silviu Asandei worked at Ericsson in various capacities from 2009 to 2011. Initially, he served as an Incident Manager for two years in Bucharest, Romania. Following this role, he became the GSC NOC Shift Leader for five months in 2011. His responsibilities included managing incidents and ensuring operational continuity within the network operations center.
Career at Adobe
Asandei held multiple positions at Adobe from 2011 to 2020. He began as a Problem Management Analyst in IT Infrastructure and Service Management, where he worked for four years. He then transitioned to the role of Service Manager for two years, overseeing service delivery and operational processes. Additionally, he served as Manager of the Global Operations Center from 2015 to 2018, where he was responsible for managing global operations and incident response.
Education and Qualifications
Silviu Asandei studied at the Petroleum-Gas University of Ploiesti, where he earned a Bachelor of Science degree in Quality Control Technology from 2002 to 2006. Prior to this, he attended Nichita Stanescu High School in Ploiesti, focusing on Mathematics and Computer Science from 1998 to 2002. His educational background provides a foundation for his expertise in technical support and service management.
Experience in Telecommunications
Asandei's career in telecommunications includes roles at Telekom Romania, where he worked as a Technical Support Specialist in the Internet and Data Department from 2007 to 2008, and later as a Team Leader for four months in 2008. His experience in these positions contributed to his understanding of technical support and team management in a telecommunications environment.