Ray Shepherd
About Ray Shepherd
Ray Shepherd serves as the Customer Service Team Lead at Sonendo®, Inc., where he has worked since 2018. He has a strong background in cross-functional team leadership and expertise in engineering and customer service within the medical device industry.
Work at Sonendo
Ray Shepherd has been employed at Sonendo®, Inc. since 2018, serving as the Customer Service Team Lead. In this role, he oversees customer service operations and ensures effective communication between the company and its clients. Additionally, he has experience as a Field Services Engineer at Sonendo, where he applies his technical knowledge to support medical device services. His tenure at Sonendo spans six years, during which he has contributed to enhancing customer satisfaction and operational efficiency.
Education and Expertise
Ray Shepherd studied at Fortis College in Dayton, Ohio, where he earned an Associate of Science degree in Electronics/Robotics from 2004 to 2006. His educational background provides a solid foundation in engineering principles, which he applies in his current roles. He possesses expertise in both engineering and customer service, particularly within the medical device industry, allowing him to bridge the gap between technical support and customer needs.
Background
Ray Shepherd has a strong background in cross-functional team leadership, particularly within the medical device industry. His professional history includes significant experience in manufacturing processes related to medical devices, equipping him with a comprehensive understanding of the industry. This background supports his effectiveness in customer service and technical roles, enabling him to address complex issues that arise in the field.
Professional Experience
Ray Shepherd has accumulated extensive experience in the medical device sector, particularly in customer service and engineering roles. His dual focus on engineering and customer service allows him to effectively manage customer inquiries and technical challenges. His work involves collaborating with various teams to ensure the delivery of high-quality service and support, contributing to the overall success of the organization.