Edward Coombe
About Edward Coombe
Edward Coombe serves as the Head of Community Operations at Songkick, where he has worked since 2017. He previously held various roles at SoundCloud, including Community Operations Team Lead and Trust & Safety Manager, and has experience managing community support for notable artist tours.
Work at Songkick
Edward Coombe has served as the Head of Community Operations at Songkick since 2017. In this role, he manages a team of four direct reports and oversees an outsourced community support team operating in the Pacific Standard Time (PST) zone. His responsibilities include enhancing community engagement and ensuring effective support for users. Coombe has implemented various content marketing initiatives, including Songkick Reflections and Songkick Live, aimed at driving community interaction and participation.
Previous Experience at SoundCloud
Before joining Songkick, Edward Coombe worked at SoundCloud in various capacities from 2011 to 2017. He began as a Community Support Specialist for one year, followed by a three-year tenure as Trust & Safety Manager. He later took on the role of Community Operations Team Lead for two years, where he led customer support for high-profile artist tours, including those of Adele, Katy Perry, and Gorillaz. His experience at SoundCloud contributed to his expertise in community operations and support.
Education and Expertise
Edward Coombe studied at Warwick School from 2000 to 2007 and later attended the University of Leeds from 2007 to 2010, where he earned a Bachelor of Arts degree in Management. His educational background has provided him with a solid foundation in management principles, which he applies in his current role at Songkick. Coombe's expertise in community operations is further enhanced by his extensive experience in customer support and community engagement strategies.
Background
Edward Coombe has a diverse background in community operations and customer support, with significant experience in the music industry. He has worked in Berlin and London, gaining insights into community management and support services. His career began at Songkick, where he worked as a Data Support Specialist for three months in 2010 before moving to SoundCloud. Coombe's career trajectory reflects a commitment to enhancing user experiences and fostering community engagement.