Kyu Park
About Kyu Park
Kyu Park serves as the Customer Services Operations Lead at SOPHiA GENETICS, specializing in process improvement and operational efficiency. With a background in bioinformatics and experience in technical support, he has worked in various roles across multiple organizations, including Boston Children's Hospital and Akamai Technologies.
Current Role at SOPHiA GENETICS
Kyu Park serves as the Customer Services Operations Lead at SOPHiA GENETICS, a position held since 2019. In this role, Kyu focuses on process improvement, aiming to enhance operational efficiency and foster team collaboration. Kyu has implemented automated solutions for the customer support team, improving complaint handling processes while ensuring compliance with ISO Medical Device standards.
Previous Experience in Bioinformatics
Prior to joining SOPHiA GENETICS, Kyu Park worked as a Bioinformatician at Boston Children's Hospital from 2017 to 2018. This role contributed to Kyu's strong background in bioinformatics, particularly in data analysis and automation. Kyu's experience in this field has informed their approach to operational processes in subsequent roles.
Technical Support Experience at Akamai Technologies
Kyu Park has held multiple positions at Akamai Technologies, starting as a Technical Support Engineer in 2012 for 10 months in Cambridge, MA. Kyu returned to Akamai in 2013, working for an additional 6 months in Seoul, Korea. These roles provided Kyu with a foundation in technical support and customer service operations.
Academic Background in Computer Science
Kyu Park earned a Bachelor’s Degree in Computer Science from Wentworth Institute of Technology, studying from 2010 to 2016. This academic background laid the groundwork for Kyu's expertise in process improvement and data analysis, which are critical in the current role at SOPHiA GENETICS.
Research Assistant Roles at Wentworth Institute of Technology
During the academic tenure at Wentworth Institute of Technology, Kyu Park served as a Research Assistant in 2016 and again in 2013. These positions involved contributing to research projects, enhancing Kyu's analytical skills and understanding of complex workflows, which are applicable in the current operational role.