Alim Uddin
About Alim Uddin
Alim Uddin is a Service Desk Analyst at Sopra Banking Software, where he has worked since 2019. He has a diverse background in customer service and operations, with previous roles at Sainsbury's, Metro Bank, and eNett International.
Work at Sopra Banking Software
Alim Uddin has been employed as a Service Desk Analyst at Sopra Banking Software since 2019. In this role, he is responsible for monitoring incidents against service levels and escalating potential breaches to internal personnel. He acts as a designated coordinator for specific customers and attends regular service review meetings. Additionally, he chairs Change Advisory Board (CAB) meetings as part of his change management duties, ensuring that changes are effectively managed within the organization. He also provides regular internal management information as requested.
Previous Employment Experience
Prior to his current position, Alim Uddin held various roles in different organizations. He worked at Sainsbury's in multiple capacities, including HR Admin & Training Coordinator from 2013 to 2015, Team Leader from 2015 to 2016, and Customer Service Assistant from 2011 to 2013. He also served as a Funding Operations Specialist at eNett International for four months in 2017 and as a Digital Operations and Testing Specialist at Metro Bank (UK) from 2018 to 2019. His experience also includes working as an Account Servicing Specialist at Metro Bank from 2016 to 2017 and as a Voluntary Youth Worker at Osmani Trust from 2009 to 2011.
Education and Expertise
Alim Uddin pursued his education at the University of Greenwich, where he studied Business Management and earned a Bachelor's degree from 2010 to 2013. Prior to that, he attended Hackney Community College, completing a Bachelor of Technology (BTech) in Business from 2007 to 2009. His educational background has equipped him with the necessary skills and knowledge to excel in his roles within the banking and service industries.
Background in Customer Service
Alim Uddin has a strong background in customer service, having worked in various roles that required direct interaction with customers. His experience as a Customer Service Assistant at Sainsbury's and as an Account Servicing Specialist at Metro Bank (UK) has provided him with the skills to manage customer inquiries and ensure satisfaction. His roles have often involved coordinating with different teams to enhance the customer experience.