Ana Gutierrez
About Ana Gutierrez
Ana Gutierrez is a Service Level Manager at Sopra Banking Software, where she has worked since 2019. She has extensive experience in project management and logistics, with a strong academic background in international business.
Current Role at Sopra Banking Software
Ana Gutierrez has been serving as a Service Level Manager at Sopra Banking Software since 2019. In this role, she is responsible for monitoring customer satisfaction and ensuring high-quality service delivery. She plays a key role in risk identification related to incidents and deliveries, which allows for proactive management of potential issues. Ana also allocates team workload in alignment with budget constraints, optimizing resource utilization. Additionally, she develops dashboards to monitor incidents by customer, providing clear visibility into service performance.
Previous Experience at ALTEN
Ana Gutierrez worked at ALTEN in various capacities. She served as a Project Manager for Credit Agricole, focusing on applications maintenance and enhancements for seven months in 2017. Additionally, she was involved in the implementation of CRM Salesforce for AXA Insurances as a PMO from 2016 to 2017. Later, she managed a GDPR compliance upgrade IT project for CNP Assurances from 2018 to 2019. Her roles at ALTEN emphasized her project management skills and her ability to address urgent topics through organized weekly committees with customers.
Education and Expertise
Ana Gutierrez holds a Master's degree in Global Management from Ecole supérieure de Commerce de Bordeaux-Ecole de Management, where she studied International Business from 2011 to 2013. She also completed an Expertise course in International Business, Trade, and Tax Law at ESCUELA ORGANIZACION INDUSTRIAL in 2007. Her educational background includes studies in English language at Lancaster University and Ulster University. Ana has expertise in Agile Methodology, specifically SCRUM, enhancing her project management capabilities.
Career Background
Ana Gutierrez has a diverse career background, having worked in various roles across multiple organizations. She was a Logistics and Exports Coordinator at EDIBON from 2008 to 2009 and later served as a Logistics Coordinator at Bergerat Monnoyeur in 2013. Her experience also includes a role as an International Logistics and Exports Coordinator at CEMEX in 2010 and managing Silos and Maritime Terminals at CEMEX in 2011. These positions contributed to her understanding of logistics and supply chain management.
Skills in Project Management
Ana Gutierrez possesses strong project management skills, demonstrated through her various roles in different organizations. She is adept at organizing teams, managing workloads, and ensuring effective communication with stakeholders. Her ability to determine costs associated with specific deliveries contributes to financial planning and management. Ana's experience in developing dashboards for incident monitoring further showcases her analytical skills and attention to detail in service performance.