Ben Black
About Ben Black
Ben Black is an Application Analyst with extensive experience in support roles across various organizations, including Bank of Scotland and Sopra Banking Software. He specializes in defining solutions that meet client needs, analyzing incidents, and building support processes.
Work at Sopra Banking Software
Ben Black has been employed at Sopra Banking Software as an Application Analyst since 2016. In this role, he focuses on delivering solutions that meet and exceed client expectations. His responsibilities include providing guidance on defect resolution strategies and adapting to fast-changing environments. He has developed strong relationships with clients, teams, and stakeholders, contributing to effective business and technical outcomes.
Previous Experience in Support Roles
Prior to his current position, Ben Black held several support analyst roles across various organizations. He worked at Experian Data Quality UK from 2010 to 2011, where he provided support in Bradford. He also served as a Support Analyst at Bank of Scotland from 2006 to 2009 in Leeds and at Lloyds Banking Group from 2009 to 2010 in New Pudsey. Additionally, he worked at Xerox for three months in 2014 and at William Hill from 2011 to 2013, gaining extensive experience in support processes.
Education and Expertise
Ben Black possesses a clear understanding of the full development life cycle and has expertise in building first and second line support processes across multiple environments. He is adept at analyzing incident business intelligence and data reconciliation, which enhances his ability to provide effective support and solutions. His experience spans front-end customer-facing systems, middle office systems, and back-end systems administration.
Skills in Client Engagement and Communication
Ben Black is known for his persuasive communication style and quiet confidence when presenting ideas. He adapts to fast-changing environments and provides guidance to achieve strong business and technical outcomes. His ability to build relationships quickly with clients and stakeholders enhances his effectiveness in delivering solutions. He is recognized for his creative thinking and for suggesting workable ideas and solutions to complex challenges.