Carmen Madiar
About Carmen Madiar
Carmen Madiar is a Service Delivery (Run) Manager at Sopra Banking Software in Luxembourg, where she has worked since 2021. With a background in customer success and service delivery, she emphasizes customer advocacy and the importance of building trustful relationships.
Work at Sopra Banking Software
Carmen Madiar has been serving as a Service Delivery (Run) Manager at Sopra Banking Software since 2021. In this role, she focuses on ensuring the effective delivery of services to clients, advocating for customer needs within the organization. Her position emphasizes the importance of understanding customer perspectives and addressing their requirements, which is critical in the banking software industry.
Previous Experience in Service Delivery
Before joining Sopra Banking Software, Carmen worked as a Service Delivery & Customer Success Manager at ume from 2020 to 2021. She also held the position of Service Delivery Manager at E.ON from 2016 to 2020. Her experience in these roles has equipped her with the skills necessary to balance the needs of customers and service providers effectively.
Educational Background
Carmen Madiar studied at Babes-Bolyai University, where she completed multiple degrees. She achieved a degree in Management of European Institutions from 2006 to 2009, followed by degrees in Performant Management and Marketing Strategies and Policies from 2009 to 2011. This educational foundation supports her expertise in service delivery and customer success.
Skills and Advocacy
Carmen advocates for customers by ensuring their voices are heard within her organization. She emphasizes building honest relationships based on trust and open communication. Her approach includes a deep understanding of both customer and service provider perspectives, which allows her to see the broader picture in service delivery.
Teamwork and Collaboration
Carmen values teamwork and cooperation, believing that collaboration with colleagues across the organization is essential to meet customer expectations. She utilizes a combination of communication, analysis, teamwork, and creativity to address diverse challenges in service delivery, highlighting her commitment to effective teamwork.