David Young
About David Young
David Young is an Account Director at Sopra Banking Software, where he has worked since 2011. He has extensive experience in financial services, specializing in customer engagement and process design.
Work at Sopra Banking Software
David Young has served as an Account Director at Sopra Banking Software since 2011. In this role, he focuses on customer engagement and service management within the financial sector. His responsibilities include overseeing client relationships and ensuring service delivery aligns with client needs. With over 13 years of experience in this position, he has contributed to the company's reputation in the finance IT sector.
Previous Experience at Tieto
Before joining Sopra Banking Software, David Young worked at Tieto as the Manager of Continuous Services from 2007 to 2011. During his four-year tenure, he was responsible for managing service delivery and continuous improvement initiatives. His experience at Tieto provided him with a solid foundation in service management and operational efficiency.
Financial Knowledge and Expertise
David Young possesses extensive financial knowledge in various areas, including mortgages, savings, application processing, and securities and investments. This expertise enables him to effectively engage with clients and address their specific financial needs. His understanding of the financial landscape supports his role in product life cycle management and IT management within the finance sector.
Professional Memberships
David Young is a member of the Chartered Institute for Securities & Investment (CISI). This membership reflects his commitment to maintaining professional standards and staying updated on industry developments. It also enhances his credibility and network within the finance and investment community.
Specializations in Customer Engagement and Team Building
David Young specializes in customer engagement, process design and redesign, team building, and service management. His skills in these areas contribute to the effectiveness of his teams and the satisfaction of clients. He focuses on creating efficient processes that enhance customer experience and drive business success.